Our Experience
All members of The ROIG Group held significant leadership roles in transformational efforts within large organizations. The collective 300+ years of expertise in virtually every aspect of business transformation sets The ROIG Group apart from a traditional consulting engagement.
Cory Hedin
Retail Operations and Customer Experience
Cory is an accomplished retail and small business leader with seventeen years of ‘big box’ experience. His specialties include retail operations, strategy development, planning and execution for new and existing retail businesses.
At The ROIG Group, Cory provides business strategy consultation, operational management and transformation services, interim retail operations services, and new business Implementation.
Professional Highlights
Recent work:
- Analyzed business performance and customer experience execution across key retailers in the wireless phone industry for the purpose of identifying gaps and recommending business improvements for a national retail store chain.
- Developed strategic framework for a large OEM to consider entrance into national retail. This included benchmarking, business model design, customer value proposition creation and barriers for entry.
- Lead national retailer through diagnostics to determine operational and strategic changes needed to stop unnecessary margin erosion in their business model. Included vendor contract review, retail operational process, corporate support functions and 3rd party capability recommendations.
Prior to becoming a consultant, Cory spent fifteen years with Best Buy as a Sr. Director in retail leadership managing strategy, planning and execution for specialized business disciplines. His accomplishments including planning and retail operational support for multi-billion dollar business units including Home Theater, Computers, Digital Services and Best Buy Mobile.
Cory is a focused retail leader who specializes in strategy development, planning and execution for new and existing business models. His accomplishments include the development of Best Buys new Home Theater Department, the National rollout of Magnolia Home Theater and Best Buy Mobile National launch.
Areas of Expertise
STRATEGY DEVELOPMENT:
- Customer Experience Strategies
- New Business Development
- Existing Business Transformation
- Industry Trends and Insights
RETAIL OPERATIONS:
- Labor Models
- Corporate and Field Training/Events
- Mass Communications
- Merchandising
- Loss Prevention
- Performance Management
- Scorecarding
- Process Development
PLANNING AND EXECUTION:
- Key Drive Time Planning and Retail Needs Support
- Test, Pilot and Launch Sequencing
- Contingency Planning
- Field execution councils
- Field Leadership Integration
- New Product Launches
- Business Analytics and Gap Management
- Competitive Counter Measures
The ROIG Group
- Rich Christensen
Managing Partner and Co-founder - Mark Fries
Innovation and Business Transformation - Dan Moe
Retail Management and Process Development - Robert Willey
Business Transformation - Peggy Munnagle
Strategic Marketing and Customer Insights - Joe Thull
Technology and Services Innovation - Tom Twiss
Senior Consultant - Kyle Winkel
Demand Forecasting and Inventory Optimization - Karen Davis-Kasid
Finance and Process Development - Cory Hedin
Retail Operations and Customer Experience - Chris Hunder
Strategic Planning and Market Intelligence - Cathy Bassett
Retail Operations and Business Process Improvement - Jaime Ehrhardt
People Strategy & Change Management - Lynn Olsen
Senior Consultant - Scott McColloch
Retail Operations and Customer Experience
