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What separates a good merchant from a great one?
Many years back I was challenged with this question for myself when two unrelated events took place. One was the loss of a job, and the second was (of all things) a church sermon. The job loss required that I prepare and organize a search for employment. In conducting my search and in going though multiple interviews, I discovered that the exceptional merchant (i.e. category manager, buyer, merchandise manager, etc.) had four defining characteristics-- in addition to the ob
